QVC Group, the company that owns and operates shopping channels QVC and HSN, which have been cable TV mainstays for decades, has filed for Chapter 11 bankruptcy protection for its U.S. operations in the face of massive debt.
The company filed documentation for restructuring support agreements with holders representing a “substantial majority” of the company’s outstanding debt. QVC Group has commenced Chapter 11 proceedings in the United States Bankruptcy Court for the Southern District of Texas.
So what does this mean for shoppers who buy products through the company’s TV channels, streaming services, social services, website, apps, stores, and catalogs?
The company said that at this time, “all QVC Group brands are operating as usual. The company continues to serve millions of customers across all channels and platforms across the QVC, HSN, and Cornerstone brands.” QVC Group said its on-air programming “continues as usual and customers can continue to shop our brands as usual.”
Other points we highlighted regarding customer relationships:
Return policies and procedures are the same for all brands. Gift cards and credits will remain valid and promotional communications will continue as usual. Customers can continue to contact support representatives through all normal support channels. All retail stores remain open on their regular schedule and all store and product policies remain unchanged. Branded credit cards will continue to function as usual.
The West Chester, Pennsylvania-based company said it has sufficient cash reserves to continue operating through its bankruptcy reorganization, which is expected to be completed within 90 days. The company reports having domestic cash and cash equivalents of more than $1 billion as of December 31, 2025. QVC Group’s overseas operations are not included in this bankruptcy.
QVC Group said no employee layoffs or furloughs are planned and vendor payments will be made as scheduled. “All team members should fully expect to continue receiving wages and benefits without interruption,” the company said in announcing its Chapter 11 filing.
QVC, which stands for “Quality Value Convenience,” started in 1986 as a live shopping cable TV channel. In 2017, QVC acquired longtime rival Home Shopping Network (HSN) in a deal worth $2.1 billion.
Media and telecommunications tycoon John Malone owns a stake and has been given control of QVC Group. The company was formerly known as Qurate Retail Group (renamed from Liberty Interactive in 2018).
On Thursday, April 16, QVC Group, with the support of a majority of financial institutions, entered into a restructuring agreement that will reduce its debt from approximately $6.6 billion to $1.3 billion. The new company will be reorganized from bankruptcy as “Reorganized QVC Corporation.”
“We remain focused on providing our customers with a fun and engaging shopping experience that brings inspiration, fun and joy,” David Rawlinson, president and CEO of QVC Group, said in a statement. “This process will provide QVC Group with the financial structure it needs to accelerate its return to growth.”
“A stronger balance sheet, combined with increased revenue from social and streaming, is expected to enable QVC Group to return to stable and sustainable growth over time,” the company said. QVC Group announced that it has acquired nearly 1 million new U.S. customers through its TikTok shop in 2025. This enabled QVC US to expand its total customer base in 2025 for the first time in over four years. Additionally, the QVC+ and HSN+ streaming services currently have 1.5 million monthly active users, and streaming revenue has increased 19% in the last year.
QVC Group’s bankruptcy court filings and other information related to this case are available on a website maintained by the company’s claims agent, Kroll, at this link.
Kirkland & Ellis and Gray Reed are serving as legal advisors, Evercore Group is serving as financial advisor, AlixPartners is serving as restructuring advisor, and Joelle Frank is serving as strategic PR advisor in the bankruptcy proceedings.
